The Street.co.uk integration can import owners, landlords and tenants linked to properties.
The Contact Import Settings and Landlord Contact Import Settings control which records are imported and how they are configured for inspection communications in Inventory Base.
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This guide is part of our Street.co.uk integration collection. You may also find these helpful:
Before You Start
Before changing these settings:
Make sure the Street integration shows as Connected
Check that the relevant contacts are linked to the property or tenancy in Street.co.uk
Decide whether you want to import current contacts, previous contacts or both
Review which communications imported contacts should receive
To find these settings, go to Settings > Integrations and locate the connected Street integration.
Contact and Landlord Settings
The integration provides separate settings for:
Contact Import Settings
Landlord Contact Import Settings
This allows you to configure tenant or contact records separately from landlord records.
Each section includes the same communication and import options.
Choose Which Contacts to Import
Include Current
Turn on Include Current to import contacts or landlords linked to the current tenancy.
This is useful when you only need the people currently associated with the property.
Include Previous
Turn on Include Previous to import contacts or landlords linked to previous tenancies.
This may be useful when historical contact details are needed in Inventory Base.
ℹ️ Notes
You can turn on both settings if you need current and previous records.
If neither option is enabled, the relevant contacts may not import.
Communication Settings
The communication options control how imported contacts are configured when they are added to Inventory Base.
These options must be configured separately for contacts and landlords.
Setting | What It Does |
Deliver completed report | Sends the contact a copy of the completed inspection report |
Notify of appointment date | Notifies the contact of the scheduled appointment date and changes made to it |
Pre-fill signature details | Adds the contact’s details for signing and sends the completed report for signature |
Receive SMS | Sends SMS notifications about the appointment date and any updates or changes |
Run a Contact Sync
Contacts import as part of the related property or inspection sync.
After reviewing your settings:
Confirm that the correct current and previous options are enabled.
Review the communication settings.
Select Sync properties to import eligible property contacts.
Select Sync inspections where you also need inspection-related contacts to import.
ℹ️ Your property, branch, category and status filters still apply.
Changing the Settings Later
If you change these options, future imports will use the updated configuration.
Changing an integration setting may not automatically update contact preferences that were already imported.
Review existing contact records in Inventory Base if their communication settings also need to change.
What To Check If Contacts Do Not Import
Check that:
The Street integration shows as Connected
The property is included by your selected sync filters
The contact is linked to the correct property or tenancy in Street.co.uk
Include Current or Include Previous is enabled
The correct branch is selected
A property or inspection sync has been run
If one person is missing, check whether they are recorded as current or previous in Street.co.uk.
What To Check If a Contact Does Not Receive Communications
Check that:
The relevant communication option is turned on
The contact imported successfully
Their email address or mobile number is correct
The contact is linked to the inspection
The inspection has reached the stage that triggers the communication
For completed report or signature emails, also confirm that the report has been completed.
What To Do Next
Once your contact import settings are configured, continue to:
This guide explains what Inventory Base sends back to Street.co.uk and how imported inspections can be assigned to a matching approved supplier.
Need Help?
Contact the Inventory Base Support Team if expected contacts do not import or do not receive the selected communications.
Please include:
Your Inventory Base account name and email address
The affected property address (URL)
The contact or landlord’s name
Whether they are current or previous in Street.co.uk
A screenshot of your contact import settings
Details of the communication they did not receive
Screenshots or screen-recordings of the issue
Full details of the issue you are having.