ℹ️ While we always aim to respond as promptly as possible, there may be periods of higher demand where response times are slightly longer than usual.
During these times, please rest assured that your query has been received and will be attended to as soon as a Support specialist becomes available.
Ways to Contact Support
💬 Live Chat
Recommended for account-specific issues, as your chat is linked directly to your profile for faster assistance. This allows our Support team to access the right information quickly and provide more accurate, personalised support.
Use the green chat icon located in the bottom-right corner of your online dashboard.
From the green chat icon, you can:
Start a new conversation with our Support team
View and download your past conversations
Browse our support articles for quick answers
📧 Email Support
This option is ideal for general questions, non-urgent queries, or when you need to include detailed explanations or screenshots.
You can email our Support team at: support@inventorybase.com
Our Support team is available:
Monday to Friday: 6am – 6pm (GMT)
Saturday: 8am – 12pm (GMT)
You’re welcome to send your query at any time. If it’s received outside of these hours, our team will investigate and respond as soon as possible during the next support window.
📝 Enquiry Form
This is useful if you don't have an active account or have a general enquiry about the software.
Contact us via enquiry form on our website: https://inventorybase.com/contact/
☎️ Phone Support
Phone support is ideal for general enquiries or when you’d prefer to speak directly with a member of our team.
You can contact our Sales and Support teams by phone using one of the numbers below during Monday to Friday: 9:30am – 5:30pm (GMT)
🇬🇧 United Kingdom: +44 (0)3333 444 506
ℹ️ While we make every effort to answer every call, there may be peak times during the day when calls are diverted to voicemail.
What information should I include?
The more detail you can provide, the quicker our team can investigate and assist.
To help us resolve your issue as quickly as possible, please include the following details where applicable:
A clear, detailed description of the issue you’re experiencing
The Inspection ID, Property ID, or page URL, example:
https://my.inventorybase.com/1234567You can find the URL at the top of your browser when you’re on the relevant page
An example of what you were trying to do and what happened instead
Screenshots or error messages (if available)
💡 Tip: When sharing screenshots, always include the browser address bar.
This helps us see the exact page or step you’re on and allows our team to investigate your query more quickly and accurately.
What Happens Next?
Every support request is reviewed by our Support team and investigated thoroughly. Some queries can be resolved quickly, while others may require deeper technical investigation or collaboration with other teams.
We appreciate your patience while we look into your request and work towards the best possible resolution. Rest assured, your query won’t be ignored — we’re committed to helping you get back on track as soon as we can.