SMS Notifications in Inventory Base allow you to automatically alert your clients, tenants, or contractors about upcoming inspections. These notifications help improve communication, reduce missed appointments, and ensure everyone stays informed.
Getting Started
1. Begin with adding your Contacts to your property or inspection.
2. The Contact must have a valid mobile number in order for the SMS option to be selectable.
💡 Tip: Always double-check mobile numbers before assigning inspections to ensure delivery success.
When SMS Notifications Are Sent
Scenario | When SMS Is Sent | Additional Details |
Booking an inspection for the same or next day | Sent immediately | SMS notifications are triggered as soon as the booking is made. |
Creating a new inspection (not yet assigned/confirmed) | Not sent until assigned and confirmed | Once confirmed, SMS sends automatically within 24 hours of the conduct date. |
Inspection with a future conduct date (already confirmed) | Sent automatically 24 hours before the scheduled visit | The system handles this automatically—no manual action needed. |
SMS Notification Costs
Depending on your region, SMS messages are charged as follows:
🇿🇦 South Africa: R1 per SMS
🇬🇧 United Kingdom: 8p per SMS
🇦🇺 Australia: 5c per SMS
🇺🇸 United States: 4c per SMS
You can reduce your cost per SMS by purchasing bulk credit packs.
Bulk SMS pack (per SMS credit) | SMS credits in bulk |
£0.8p | 0 - 100 |
£0.6p | 100-1000 |
£0.5p | 1000 - 10000 |
If you would like to purchase a SMS credit pack for more than 10,000 SMS credits, please contact your account manager directly.
ℹ️
For larger packs (10,000+ credits), please contact your Account Manager directly.
Contact our Support Team for bulk SMS packs in your region's currency.
Low SMS Credit Threshold Alerts
Set a low SMS credit threshold to get automatic alerts when your balance is low, ensuring uninterrupted notifications and seamless communication with clients.
1. Navigate to your Settings tab at the top of your online dashboard. Under General Settings, scroll down to the SMS Reminder option.
When your balance drops below this number, you’ll receive an email alert.
This helps prevent message interruptions and ensures your notifications continue without delay.
💡 Tip: Set your threshold slightly above your average weekly usage to stay proactive.
Sending SMS to International Numbers
1. Navigate to your Settings tab at the top of your online dashboard. Under General Settings, scroll down to the Data Management >> Phone Number Input Format.
2. Select International from the dropdown list.
3. Once enabled, you’ll see a dropdown list of international dial codes next to the phone number field.
💡 Note: The system saves all international numbers in the correct format for accurate delivery. Contact our Support Team to enable International SMS on your account.
Receiving SMS Replies
SMS replies from contacts are delivered directly into Internal Messaging, keeping all communication within the inspection for easy tracking and management.
1. Navigate to the inspection on your account. On the Info page, you’ll find the Internal Messaging section, which lets you send messages to specific stakeholders related to that inspection — for example, the assigned Manager or Client.
2. If a contact replies to an SMS notification, their response will automatically appear in the inspection’s Internal Messaging section.
