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App | Troubleshooting and Best Practices
App | Troubleshooting and Best Practices

Explore these simple troubleshooting methods to enhance your user experience and improve the performance of the Inventory Base App.

Adelle Naidoo avatar
Written by Adelle Naidoo
Updated over a week ago

Our Inventory Base app is mainly designed for creating reports using a smartphone or tablet while you're at the property or location you're reporting on. Sometimes, users may experience slow performance or face issues with fetching or syncing inspection reports.

To help improve your experience with the mobile app, we have compiled a list of troubleshooting steps. These steps will assist you in resolving any problems you may encounter while using the app.

Device Recommendations:

Selecting the right device is crucial for achieving optimal performance with the Property Inspect app. We recommend utilizing devices with a minimum of 2GB of RAM and a 2GHz processor. For a detailed list of recommended devices, please refer to our website.

Troubleshooting & Best Practice Recommendations:

1. App Version:

To benefit from the continuous enhancements and new features we deploy on the Inventory Base app, we strongly advise keeping the app updated to the latest version on your device.

To check the app version, tap on the three horizontal bars located at the top left-hand side of the screen:

2. New Releases of the App:

Whenever a new version of the app is released, it is highly recommended to 'Sync' all inspections from the app to the web platform and fetch them again for optimal performance and compatibility.

3. General Practice for App Usage:

While the user interface of the app may seem simplistic, it houses a vast amount of essential information, including properties, templates, dictionary items, system settings, and rules. It is important to keep in mind that all this data resides within the Inventory Base app.

4. Fetch Inspections Needed Imminently:

Although it may be tempting to 'Fetch' all available inspections from the list, our best practice advice is to 'Fetch' only the inspections required for the current day or week.

The frequency of fetching depends on the number and size of inspections you conduct. By following this approach, you can streamline your workflow and improve efficiency.

5. Sync & Remove Inspections from the Device:

Once an inspection has been successfully synced, it will automatically be removed from the app.

If the inspection is still on the app after the Sync is done, this means that the sync was not 100% successful. This could happen due to a break in the internet connection or the app being closed while an inspection is being synced.

At this point, you should attempt to re-sync the inspection back to the dashboard.

If you have Cancelled an inspection on the dashboard after you have fetched it to your app, you will need to remove the inspection from the app >> press and hold on the inspection when on the Inspections List and you will have the option to "Permanently Remove from Device".

๐Ÿ’กPro-Tip: When we sync inspections from the app to the web platform, the last item to sync is the signatures. By checking whether the signatures are present on the inspection report, you can easily track and verify if all items were successful.

6. Consider the Device's Performance:

When experiencing performance-related issues with the Inventory Base app, it is important to consider the overall performance of your device. Here are some device aspects you can check:

  • The device operating system's software is up-to-date.

  • Restart the device fully and re-open the app > it will also help clears all the background apps you opened, which boost the ram and reduces battery drain.

  • Refrain from syncing inspections when your battery is low or in a "battery-saving" mode.

7. Unable to Fetch Inspections:

Difficulties in fetching inspections can be attributed to the following issues:

- No inspections under the 'Fetch' list

- Inspections are 'grey-out' on the 'Fetch' list

- Unable to Fetch due to Lifecycle Tenancy

- App appearing stuck during the Fetch process

A full explanation of each of the above issues, along with recommended resolution is available in this following article.

8. Sync Failures:

From time to time, users may encounter sync failures, which can be caused by the following primary factors:

- Internet connection issues

- Previous unclosed inspections

- User no longer assigned to the inspection

- Inspection not in an editable state

For a comprehensive list of common error messages and steps to resolve them, you can read our Sync Failure Support Article.

In case of sync failures, it is advisable to capture a screenshot of the error and share it with our Inventory Base Support team for prompt assistance.

9. Photo & Camera Issues:

If you encounter difficulties while taking photos using the app, the problem may be attributed to the following reasons:

- Device permissions disabled for the Inventory Base app

- Limited internal storage or disk space on the device

For troubleshooting guidance on these issues, please click here.

๐Ÿ  By following these troubleshooting steps and implementing best practices, you can optimize your experience with the Inventory Base app. Should you encounter any further issues or require additional assistance, our dedicated support team is readily available to provide guidance and ensure a seamless user experience.

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