This guide explains the most common reasons an inspection may fail to sync from the Inventory Base App, what each error message means, and how to resolve it.
Before syncing, always check that:
You have a strong and stable internet connection
Your device has enough storage
Larger reports (with many photos) may take longer to upload
Identify Which Report Failed to Sync
❗ If you’re not sure which report is causing the sync issue, you can quickly identify it by following the steps below.
This helps you troubleshoot the problem more easily and ensures our Support Team can assist you as efficiently as possible.
1. Tap the Sync Error message on your device, then log in to the online dashboard.
Go to the Recent Activity tab — you’ll see a notification showing which inspection failed to sync.
2. Open the inspection from the dashboard and make a note of the Report ID.
You can find this number in your browser’s address bar.
Example: If your URL ends in 2535085 that is your Report ID.
ℹ️ Why Your Report ID Matters
Your Report ID is the quickest way for both you and our Support Team to identify the exact inspection experiencing issues.
Sharing this number with us allows us to troubleshoot faster and provide accurate guidance without delay.
Common Sync Errors & How to Fix Them
❗Error 1: "There are previous inspections that need to be closed before you can sync this inspection."
This means an earlier inspection for the same property is still open.
How to Resolve
Log into the web dashboard: https://my.inventorybase.com
Search for the property and check for older inspections with statuses:
Active
In Review
Completed
Open each one and click Close Report.
Once all older inspections are closed, try syncing again.
⚠️ If you do not have permission to close inspections, a Manager / Administrator will need to close these for you.
❗ Error 2: "This inspection is no longer modifiable. It may already be Completed or In Review."
This means the inspection was marked Complete or moved In Review before syncing.
How to Resolve
Log into your Inventory Base account.
Open the inspection you are trying to sync.
Click Re-Open Inspection.
Ensure the inspection status is Active.
Sync again from your device.
⚠️ If you do not have permission to re-open inspections, a Manager / Administrator will need to complete these steps for you.
❗ Error 3: "This inspection has already been marked Closed and cannot be synced."
This occurs when the inspection was closed online before syncing app data.
How to Resolve
Log into your account and open the closed inspection.
Click the arrow next to View Report → Return to Complete.
Then click Re-Open Inspection.
Ensure the inspection is set to Active or Assigned.
Sync again from your device.
⚠️ If you do not have permission to re-open inspections, a Manager / Administrator will need to complete these steps for you.
❗ Error 4: "You are no longer assigned to this inspection."
This means the inspection is assigned to another clerk or has reverted to Pending status.
How to Resolve
Log into your Inventory Base account.
Open the inspection you’re trying to sync.
If the report is in Pending, it must be reassigned to you.
Click Assign Clerk (or the pen icon).
Choose your name from the dropdown and click Save and Continue.
Sync again from your device.
⚠️ If you do not have permission to assign a Clerk, a Manager / Administrator will need to assign this for you.
ℹ️ If you’re seeing an error that isn’t covered in this guide, our Support Team is here to help. Get in touch and we’ll troubleshoot the issue with you.