If you’re experiencing slow performance, unexpected loading errors, or layout issues when using the InventoryBase web portal, clearing your browser cookies and cache may resolve the problem.
When you browse the web, your browser stores information such as site preferences, images, and temporary data. Over time, this data can become outdated or corrupted, affecting system speed and how pages display.
💡 👉 Click here to clear your cookies automatically.
Why Clearing Cookies Helps
Cookies and cache are small files stored by your browser to help websites load faster and remember your settings, such as login details or preferences.
Over time, these files can cause issues if they:
Store outdated information from previous sessions
Become corrupted or conflict with recent updates
Accumulate too much temporary data
Clearing cookies and cache removes this stored data and gives your browser a fresh start. This often resolves login problems, improves performance, and ensures Inventory Base loads the most up-to-date information correctly.
Common Causes of Slowness
Cause | Description |
Corrupted Cookies | Damaged or outdated cookies can prevent pages from loading correctly. |
Large Cache Files | Old temporary files may slow browser performance. |
Session Data Build-up | Prolonged sessions can create inefficiencies or timeout issues. |
External Report Import Failures | Issues with importing external reports may arise if cookies or cache conflicts occur. |
Clear Cookies Instantly
You can use the built-in link to instantly clear cookies for your InventoryBase session:
Platform Type | Link Example | Notes |
Standard InventoryBase users | Works for all users logging in through the standard InventoryBase domain. | |
White Label domains | e.g. | Replace the domain with your company’s White Label site before “/clearcookies”. |
💡 Tip: After visiting the link, refresh or restart your browser to apply changes.
Clear Cookies Manually
Follow these general steps — exact names may differ slightly by browser:
Open your browser’s Settings or Preferences.
Go to Privacy, History, or Security settings.
Select Clear browsing data or Cookies and other site data.
Choose the time range:
Last 24 hours (for minor fixes), or
All time (for full cleanup).
Confirm to clear cookies.
Chrome-Specific Steps
Navigate to Settings > Privacy and Security > Clear Browsing Data.
Select All time as the time range.
Tick the boxes for:
Browsing history
Cookies and other site data
Cached images and files
Click Clear data.
Restart your browser entirely after clearing the data, ensuring that all tabs are closed before doing so.
Once complete, refresh or restart your browser, then log back into your InventoryBase account.
Clear Your Cache
Cached files help websites load faster by saving temporary data on your device. However, over time, too much cached data can slow things down or cause display issues.
Clearing your cache can:
Free up storage space
Improve page loading times
Fix display or formatting issues
To clear your cache: Follow the same steps as above, selecting the option for Cached images and files.
Browser-Specific Instructions
Click below for detailed steps by browser:
After Clearing
Once your cookies and cache are cleared:
Restart your browser.
Log back into InventoryBase.
Test if performance and loading have improved.
Perform a hard refresh to reload the pages with updated settings.
ℹ️ Hard refresh
Perform a hard refresh to ensure all pages reload correctly:
For Windows: Hold
Ctrland pressF5.For Mac: Hold
Cmd+Shiftand pressR.
Need Help?
If you still experience issues, please contact Inventory Base Support for further assistance.
Information to Provide to Support
When contacting support, include:
The type and version of the browser used.
A clear screenshot of the issue.
The exact timestamp when the issue occurred.