Important to Know
Inspections cannot be deleted, only cancelled
Cancelling ensures the inspection remains visible for reporting and record-keeping
How to Cancel an Inspection
Open the inspection you want to cancel
Scroll to the bottom of the page
Click Cancel Inspection
Input your reason for cancellation
Bulk Cancelling Inspections
1. Go to the Inspections tab on your dashboard
2. Use the Inspection State filters on the left-hand side to find the inspections you want to cancel
3. Click the Select button in the top-right corner
4. Tick the inspections you want to cancel, or choose:
Select All
Select All Pages
5. Click the With Selected dropdown
6. Select Cancel Inspections
Adding a Cancellation Reason
When cancelling multiple inspections, you can:
Add a reason for cancellation
Apply the same reason across all selected inspections
This helps improve tracking and gives better visibility on why inspections were cancelled.
Cancellation Options
When cancelling an inspection, you will see additional options:
Invoice the client for the cancelled inspection
Notify contacts that the booking has been cancelled
Remove contacts from the property (e.g. if the move is no longer going ahead)
Viewing Cancelled Inspections
Cancelled inspections are not removed from your account.
To view them:
Use the Inspection State filters on the left-hand side
Select Cancelled
Reopening a Cancelled Inspection
If needed, a cancelled inspection can be reopened directly from within the inspection.
1. Open the cancelled inspection
2. Scroll down the Info page
3. Click Reopen Inspection
The inspection will be restored to the Pending state.
Important to Know
Inspections can only be reopened within 30 days of being cancelled
After 30 days, the option to reopen the inspection will no longer be available.
