By answering the simple questions shown online or in the app, your landlord/letting agent will be able to identify any issues with the property that require urgent attention during the current crisis.

Health & Safety - Smoke & Carbon Monoxide Alarm(s)

There should be at least one smoke alarm for each level in the property. For example a 3 bedroom house would normally have 1 x smoke alarm located perhaps in the lounge or entrance hallway. The alarm to the next level would normally be located in the landing. 

Some properties also have a heat sensor alarm located in the kitchen area. Carbon monoxide alarms(s) are common even when there are no solid burning fuel units at the property. 

All alarms should be listed and push-button tested

State where the alarm is located; for example:

Location: Entrance hallway

                 Landing 

Test each alarm by pushing the test button and note whether you have heard a ‘bleep’ or not and indicate the result:

Test Result: Alarm push-button tested. Bleep heard / not heard (delete where applicable)

Please Note: Replacement of batteries are your responsibility, however, if the alarm is a sealed unit or mains connected and you cannot hear a ‘bleep’ then state this in your comments. 

Outstanding Issues

This section is to let the landlord/managing agent know of any changes to the property since the tenancy started. For example, a new or replacement shed in the garden, repainted walls or replacement carpets fitted.

If there are any outstanding issues that need to be highlighted add the information in the comments section.

Please answer all the questions; select your answer by tapping on either:

YES 

NO

N/A (not applicable) 

Comments: 

You should be telling the landlord/managing agent what the issues are, or information you want to tell them about that requires their urgent attention.

  • Click the small paper icon to add your comments; then click ‘save’.

Add Photographs:

There are no limits to the number of photos you can take with the app however we recommend adding enough to help the landlord/managing agent understand what it is you are telling/showing them.

To take a picture; you should:

  • Click on the camera icon > add an attachment 
  • Click on the camera icon bottom middle to take and add a picture of the room or issue you are commenting on
  • Click on the ‘X’ to the top left corner to go back to the main screen of questions. 

Self Assessment

All the questions shown are so that the landlord/letting agent can be sure that your rental property is safe and is suitable for you/your family.

Please answer all the questions; select your answer by tapping on either:

YES 

NO

N/A (not applicable) 

Comments: 

You should be telling the landlord/managing agent what the issues are or information you want to tell them about that requires their urgent attention.

  • Click the small paper icon to add your comments; then click ‘save’.

Add Photographs:

There are no limits to the number of photos you can take with the app however we recommend adding enough to help the landlord/managing agent understand what it is you are telling them.

To take a picture; you should:

  • Click on the camera icon > add an attachment 
  • Click on the camera icon bottom middle to take and add a picture of the room or issue you are commenting on
  • Click on the ‘X’ to the top left corner to go back to the main screen of questions. 

Complete all questions whether they are applicable or not

Room Pictures

As a minimum you should take 2 x pictures of each room or area (garden / outside spaces) so that the landlord / managing agent can ‘see’ how the property is being maintained and so that they can help you manage any issues.

Take a picture of the room from the doorway into the room than another from each corner of the room. 

Add Photographs:

There are no limits to the number of photos you can take with the app however we recommend adding enough to help the landlord / managing agent understand what it is you are telling them.

To take a picture; you should:

  • Click on the camera icon > add an attachment 
  • Click on the camera icon bottom middle to take and add a picture of the room or issue you are commenting on
  • Click on the ‘X’ to the top left corner to go back to the main screen of questions.

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