General Support Forum

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  1. Declaration in check out

    I have been using this software for 2 weeks and so far I am pleased to have jumped ship from another software.
    Would it be possible to add the declaration on/off option in the settings of the report. As the declaration is used for inventories, i have to go to general settings to turn it off and it would be better if it was under the individual report settings. If i do not turn it off, the check out report will have a declaration for an inventory and I do the check out without the tenants so the signature section…

    4 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      On Enterprise accounts you have the ability to customise each and every specific inspection type including disclaimers for check outs, on the standard plans this is an add-on. Get in touch with us direct to discuss

    • categorize the uploads section of a report by room

      The current uploads section has all the images of the report regardless of if they are currently categorized. It would be good to have them under subheadings if they are already categorized by the room.

      e.g if a report has the rooms created such as kitchen, bathroom, bedroom 1, these headings should be present in the upload section.

      A bonus would be if you could easily drag and drop them in those sections rather than using check boxes and then selecting from a drop down list. This would save a lot of time.

      3 votes
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        0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
      • Report Style

        Hello,

        We have a client who has asked if it is possible to produce an Inventory report at the start of the tenancy, and then at the end of the tenancy that exact report is produced again but with an additional column that states the condition at check out with supporting photos? is this something the system can do, they feel that to be able to see comments from both check in and check out on one report will be much easier for her and her tenants

        0 votes
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          completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Add digital signatures to the Inventory

          Once a tenant has moved in, checked the inventory and done any amendments, to be able to add a signature to this before it is closed would close any questions in the future should there be any disputes. Can this be added to the inventory? Possibly to be singed by tenant and by the agent/landlord to confirm they have received and accepted their changes.

          1 vote
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            completed  ·  1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
          • Taking and adding more than one photo at a time

            It would be great if I could take a selection of photos (ie when taking different angles for general room shots) and then 'add all'. Selecting 'use camera' then 'use photo' then 'use camera' again for each individual photo is quite time consuming.

            12 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Save a copy of photos taken to the phone (android) for backup &/or download all photos for a report from web app

              I believe on an iphone the images are also saved in Camera Roll, but not yet on android. this would be a great feature as we keep a backup copy of all photos in a report and the current way of saving them from android is not reliable.has to be before sync and through 3rd party app to access system folders. Alternative would be option to download the photos relating to the report from desktop.

              6 votes
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                0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
              • correct address spelling

                A clerk has mis-spelled an address, we have correct this on the 'property' but this does not populate on the inventory report (which is still open?

                1 vote
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                  1 comment  ·  Properties  ·  Flag idea as inappropriate…  ·  Admin →

                  The address will update across all the inspections for the property but any PDFs you’ve already downloaded will need to be refreshed to show the updated address.

                  You can either re-open and re-complete the inspection to refresh the PDF, or contact support@inventorybase.com and let us know which addresses you need help with

                • Add an observation summary

                  Enable a clerk to highlight issues and assign photographs when preparing a report and provide an observation summary page as part of the final report.

                  4 votes
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                    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
                  • Proof Sent emails

                    Hi, if I send an email, is there a ''sent items'' area, and can I view that email at a later date i.e. is there any records of emailed activity? Thanks Andy

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add a link to external EPC database

                      We include the EPC info in our reports so would like a direct and automatic link from the PDF to the Governments EPC register so that tenants can access the EPC (or not!) if the landlord / managing agent does not provide the info

                      3 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add a link to the manuals field

                        When adding appliance serial numbers and info to the manuals option field enable a web link to the manuals PDF so that tenants can access the info if manuals have not been provided by the landlord / managing agent

                        3 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Change email template

                          Change the email template sent to tenants to state that the report has now been signed and comments shared with all relevant parties and that there is no need for any further action on their part

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Tenant instruction

                            Include an instruction in the email that is sent to tenants, outlining what the report is (based on the type of report selected) its purpose, and a clear and concise instruction on what their next steps should be (i.e. read through the report, comment if they feel necessary and sign within 'X' number of days as chosen by the clerk - after which time no response is considered as approval to enable the report to be closed)

                            4 votes
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                              0 comments  ·  Clients  ·  Flag idea as inappropriate…  ·  Admin →

                              You could always do this from the final online report by clicking the Share button.

                              Now we’ve made it possible to do this right from the InventoryBase window. Once a report is marked Complete, click on the dropdown/down-arrow button to the right of ‘View Report’ and click ‘Share’

                              A dialog box will appear to type email addresses of recipients with a cover message

                            • Show photographs below each item in the report

                              Show photographs below each item in the report

                              20 votes
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                                5 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add to check out?

                                Can we add a forwarding address section to the check out

                                Can we add the utility companies used to the check out too

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  You can add details like Utility Companies to the/a Checklist or Schedule of Condition item… same with the tenant address, however we also have a field for the Tenant to enter a forwarding address when signing online

                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • PDF from app

                                    it would be beneficial if once inspections are set as completed the app would then allow you to send the report as a PDF via email. At present we have to come back to the desktop site, PDF the document, save and email.

                                    7 votes
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                                      0 comments  ·  Clerks  ·  Flag idea as inappropriate…  ·  Admin →

                                      If you setup your clients and any contacts (landlords/tenants) whom should receive the report once its complete, InventoryBase will send the report to them automatically once you upload the report from your app and they can download the PDF themselves.

                                    • change of email address

                                      How can we change the email address on our account

                                      1 vote
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                                        completed  ·  1 comment  ·  Login  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Renaming a room

                                        When editing a report on the PC after syncing the App, need the ability to change a room name.

                                        1 vote
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                                          0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
                                        • problem with app

                                          Hi, In the app it is showing as update available and has done fro some time now. It looks as though we are running v2.2

                                          There is no update available in the app store under updates. When i have looked at the app in the app store I can see that it is running v4.

                                          We really need to get it updated as it is glitchy and therefore causing us problems

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi Emma

                                            You need to install the one you find on the App Store, v4 (dark icon), and delete the one that you currently have (with a white icon)

                                            Further updates will come through normally via the Updates list once the new App is installed

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